Shipping Policy

Shipping Methods

Orders shipped via Standard Shipping will be shipped via the US Postal Service, FedEx Ground, UPS Ground Delivery or a combination of these methods. Please order by phone if you require a specific carrier.   For in-stock items delivered within the continental United States, you should expect to receive your order within the estimated time frames (listed as Business Days) defined below. If your order contains multiple items, it may ship from different warehouses and arrive on different dates. For out of stock items, we will notify you within a week if we cannot ship your item. You will receive an e-mail confirmation notifying you once your order is shipped.

Due to differences in shipping methods from our distribution centers, we are unable to deliver packages to P.O. boxes. We apologize for the inconvenience.

Shipping Rates and Estimated Delivery Times

You can choose from a variety of shipping options for your order. Shipping costs are based on the shipping service level you choose.

NOTE: Expedited shipping is unavailable with purchases of scooters, scooter batteries, and scooter accessories. These items must be shipped via standard ground shipping due to the amount of time needed to customize orders for scooters. All other items may be shipped standard or expedited.

  Standard Shipping 2nd Day Air Shipping Next Day Air Shipping
Shipping Rates $6.95 or free¹ w/$75 purchase Calculated online Calculated online
Order Processing ² 1-2 days same day same day
Shipping Time ³ 2-8 days 2 days 1 day
Overall Delivery Time (Business Days) 3-10 days 2 days 1 day

These estimates are based on our most common orders. The times listed above are in business days (Monday through Friday, excluding federal holidays).

1) Some items or locations may not qualify for free shipping.
All shipments made to Hawaii or Alaska do not qualify for free shipping and can only be shipped via expedited shipping. The shipping fee is applied at checkout. Certain items may be ineligible for our Free Shipping Program or discounted shipping promotions. Items that do not qualify will be identified on the specific product’s page.
2) Order Processing Deadlines
For standard and expedited shipping, orders received before 1 p.m. EST Monday through Friday (except holidays) will be processed the same day. Orders received after 1 p.m. will be processed the next business day. Our transportation partners do not process orders on the weekend. Therefore, if you place an order after 1 p.m. on Friday your order will be processed the following Monday. For out of stock items, we will notify you if we cannot ship your item within one week.
3) Weekend Delivery
Expedited orders shipped via Next-Day or 2nd-Day Air are delivered Monday through Friday only. Guaranteed delivery is not available on the weekend or federal holidays.
4) Peak Season Disclaimer
The guarantee for all US expedited services is suspended for shipments picked up on Dec. 23 and 30.
Holiday Shipping Cutoffs

Holidays are especially difficult for shipping companies, and with Christmas and New Years being on a Sunday, cut off times are especially early this year. Also, for Christmas eve, Christmas day, New Years eve, and New Years day, there will be no pick-ups. All items ordered after December 21st will be shipped no earlier than December 26th, and items ordered on December 29th will be shipped no earlier than January 2nd. The following are cut-off times for Christmas delivery:

  • Last day for standard shipping delivery by Christmas - December 12th
  • Last day for expedited shipping delivery by Christmas - December 20th
Risk of Loss: All items purchased from Just Home Medical are made pursuant to a shipment contract with our carriers. This means that the risk of loss and title for such items pass to you upon our delivery of your order to the carrier.